It finally happened. I pissed off my powertripping boss badly enough to get in shit by the proverbial Wal*Mart man.
Fuck him.
One of the rules for running a successful Wal*Mart is to keep the products in their designated homes. Each individual UPC has a specific home located in their specific department, in their specific corner of the store. To put a UPC intentionally in the wrong place is called "stuffing." When someone intentionally stuffs a home, freight builds up in the stock room because the correct product's home is eliminated and therefore, it hangs in limbo, either waiting for the home to be emptied or waiting for the wrong freight to be sold off so it can lay claims to it's home once again.
To intentionally stuff a home, is considered a misconduct, one of which can lead to your termination as a Wal*Mart employee.
I never stuff homes.
Two months ago, my manager wanted me to stuff the pillow wall. I didn't do it. I found another way to put out the freight, which made more sense and caused no conflicting problems for the company or for my morals. He didn't seem to mind, or at least I thought he didn't seem to mind because he said nothing about it.
Just to cover my bumb, I approached the store manager and asked him this:
"I was asked to stuff the back wall with pillows tonight. Is this something that you want me to do?"
And he said,"Not under any circumstance."
Last week, I was put in Domestics with a bunch of freight that absolutely had to go out, according to my manager.
I don't mind having to deal with freight that has nowhere to go. I'm particularly good at finding homes for things that have no homes, or making room on the risers for freight that can no longer stay in the back room. It's a challenge, and since my job is not challenging in the slightest, it makes my evening a tad bit more interesting.
Unfortunately, the freight that was given to me was a crapload of pillows and of course, pillows are things that are hard to get rid of. There's limited room for them in the store and they're so akward and hard to handle, that putting them on the risers is a giant pain.
I called the support manager to see what he wanted done with them and he blankly told me, "they have to go out. Jeff said something about changing features."
As stated before, I like a challenge. What I don't like is trying to decipher cryptic directions from my manager regarding featured freight, when all the room for featured freight is taken. Giving me five boxes of the same item that cannot go on risers and cannot go back into the stock room in a department that is already full to the titts, with little to no directions is considerably annoying. Leaving it in my hands to figure out where it's supposed to go, drives me bananas. I'm paid to stock shelves, not solve problems.
I told the support manager that I didn't know what was to be done with it, and apparently neither did he and since the assistant manager was out for lunch, neither of us could ask. So I decided to wait for the manager to return, and in the meantime, stock the rest of the department to the best of my ability.
Now, it is not my job to pull freight from the bins, but the Domestics department in particular is loaded with freight and I know the DM is slowly but surely reducing that freight, and I like to help her because she is a nice lady. So, by my own accord, I pulled two boxes of Blue Whale pillows out of the bins and filled the feature display because I'm just nice like that.
When the assistant manager returned from his lunch, the support manager called him and asked what he would like to be done with the freight in Domestics and he said:
"I don't think there are any more Blue Whale pillows in the store, so put what's left on the back wall and put the featured item where the Blue Whale pillows were."
Now, I have no problem with that direction. It is logical and in the business way, makes perfect sense. But of course, by my own stupidity, I went above and beyond the call of duty and had filled the Blue Whale feature before my boss had returned and now, there were two boxes of Blue Whale pillows where other pillows had to go and that was a problem.
So the assistant manager was called again and was told that I had filled the Blue Whale feature with Blue Whale pillows and to stuff the back wall with all that freight, would cause a significant problem when the next truck came in. We proposed an extra bin in the Action Alley, the assitant manager said, "No, fill the back wall. Feature the product."
So the wheels in my head started to turn. I was annoyed with myself for filling the Blue Whale feature, but knew there had to be a way to put out all the freight without having to stuff the back wall with pillows, and there was. In fact, there were many.
The support manager and I discussed the ideas. The best solution we came up with was to move the two bins that held $18.88 comforters into one bin, and then move the Blue Whale pillows into the empty one.
I suggested it to the Assistant Manager, he said,"
We cannot do that. They are two different types of comforters."
"But Jeff, they have the same price point."
"It doesn't matter, they're not the same."
I do not claim to have a particularly strong knowledge of business oriented details, but during my year and four month employment at Wal*Mart I have picked up quite a bit in relation to the art of successful business and it seems to me that the majority of that is, common sense.
If you have programs telling your employee's to not stuff homes and that failing to follow these rules can lead to termination, do not tell them to stuff homes. If you have an employee consulting the store manager about stuffing homes, and is told to follow the company's rules, do not tell her to stuff homes. If your company highlights numerous times in their policies that associates ideas are to be listened to, listen to your employees and above all if your employee is generally concerned for the well being of the store and offers an idea that can ulitmately benefit your business, put the idea into motion.
I'm not an idiot and my ideas are not idiotic. I do not enjoy being patronized by my boss. I do not enjoy being berated like a toddler, while my boss, instead of listening to my ideas, just repeats himself while a condensending tone rings through his words.
I wasn't going to argue with my manager over this. I knew he was wrong, or perhaps the many other managers that I had worked with on the night shift were. Who am I to question Wal*Mart policy? Even though it seems to change depening on what manger I'm speaking to.
The conversation rattled on:
"Jeff, I really don't feel that it's appropriate to stuff the back wall wth pillows. Ann has been working very hard to empty her bins in the back and when the next truck comes in with the pillows that will fill that wall, there's going to be a serious freight problem in the back."
"The direction is to fill the back wall with pillows."
So I finally had enough of talking and decided to do what the Store Manager, my CBLs, other Assistant Managers and Department Managers had told me to do: Not stuff homes.
I reboxed the Blue Whale pillows that I had pulled from the back and returned them to the bins. It occured to me that two boxes of Blue Whale pillows that were already in the bins would hurt the stock room a lot less than a skid of pillows with no homes and besides, stuffing the back wall is not featuring an item, it's stuffing the back wall.
I followed the rest of the direction to the best of my ability in the time allowed. I put out as much freight as I possibly could and sent back a skid of body pillows that had absolutely nowhere to go because their feature was already stuffed to capacity. I by no way, caused the back room to fill up with freight.
Jeff didn't say anything to me for the rest of the night. He witnessed me reboxing the Blue Whale pillows, but made no intention of telling me that doing so would be a serious misconduct. As far as I was concerned, Jeff had no problem with what I was doing.
A week later, I was called into the office after my shift and was coached for failing to follow a manager's direction. I was very angry and very uncomfortable through the process. It seemed to me that the two managers that were present were pushing me into a corner, teaming up on me to make me feel weak and powerless. I fought my battle to the best of my ability, through my anger and through my frustration.
I told Jeff that I felt I wasn't properly listened to and was not given the chance to articulate the solution to the best of my ability and he just said,
"It doesn't matter, you didn't follow my direction."
There are written points on my coaching that I find more than mildly frustrating. As a result of my behaviour, I created a hostile work environment. It seems to me, that having a manager that tells his employees that we, "don't work hard enough and fast enough" and to, "mind their own business" makes for a larger hostile work environment than reboxing Blue Whale pillows.
It also occurs to me that a skid of pillows, sitting in the back room, with nowhere to go because their homes have been stuffed by another item, makes for a backroom full of stock. Two boxes of pillows in the bins does not.
But the most annoying part of my coaching was the comment my manager left in the area designated for what he would do to ensure this doesn't happen again. He wrote:
"Management will continue to listen to Associate's suggestions, but will ultimately do what's best for the store."
So in other words,
"Managment will continue to listen to Associate's suggestions, but will continue to ignore them."
By the end of the coaching, it seemed to me that I was being coached out of a matter of pride instead of the best interest of the store. I didn't sign the coaching and I will not sign it.
It's instances like this, that make it very easy for me to understand why the world hates Wal*Mart.